Smarter Equipment Use in Your Shop
Running a successful collision repair shop is all about time management and efficiency. Every piece of equipment, from frame machines to paint booths to welders, represents a major investment. Here’s…
Navigating Emergency Surges
In the collision repair industry, emergency surges can occur with little warning, because of things like severe weather, regional disasters, or sudden spikes in accident volume. Managing these influx…
Seasonal Scheduling Strategies: Managing Peaks and Valleys in Collision Repair
The first snowstorm hits, and suddenly your shop is overflowing with cars. A month later, it’s crickets. For collision repair centers, this cycle is all too familiar. Volume fluctuates constantly wit…
Estimate Anxiety Is Real: How to Ease It for Your Customers
Car accidents are stressful events, and it's completely understandable for customers to feel overwhelmed. Beyond the financial impact, there's often a significant emotional toll as well. While body s…
Maximizing Your Auto Shop's Equipment and Staffing Resources: Smart Scheduling Tips
Cars, trucks, and other vehicles arrive at your repair center in need of a little TLC. When you promise a date for the completed work on a vehicle, your customers rely on you and your expertise. Howe…
How Your Compensation Plan Drives Motivation in Your Collision Repair Center
You had a vision of opening your own collision repair shop and you made it happen. You invested your time, energy, and money, chose a prime location, and equipped your shop with top-of-the-line tools…
How Your Compensation Plan Benefits Your Collision Repair Shop
To convince talented workers to choose your collision repair center over others in a competitive environment, you have to offer the right incentives to show that your company is the best place for th…
What to Look for in Auto Body Shop Production Management Software
Collision repair shops need specialized software to run a smooth and profitable repair center. Because your business incorporates both customer support and technical labor, it needs production manage…
Why a Connected Workflow is Important in Collision Repair
Collision repair has come a long way from the days of simple tools and manual labor. Today, it's a highly technical process that depends on advanced equipment and digital solutions to increase speed…
Understanding the Estimator’s Role in Building Customer Retention
Keeping customers returning time and again is key to running a successful auto body shop. When clients trust your service, they not only return for any future needs, but they also tell others about t…
The Evolution of Customer Expectations in Collision Repair
Technology has changed how customers interact with stores and services. The more speed, convenience, and ease you can build into every phase of customer interaction, the more pleasant they'll find th…
How to Create a Seamless Front Office Experience in Your Collision Repair Center
Your front office shapes how customers feel about visiting your business. Even if you have fast repairs, a pristine workshop, and high-quality mechanics, a disorganized or frustrating experience at t…
How Visual Production Tools Can Help You Improve Communication Between Front Desk and Technicians
Consistency is the key to customer satisfaction. When customers arrange a service at the front desk of an auto body shop, they are relying on follow through from the shop technicians. The challenge i…
How to Leverage Customer Feedback to Increase Your Collision Repair Shop's Success
A critical aspect of business planning for collision repair shops is leveraging customer feedback. Customer feedback provides valuable insights into customer satisfaction, improves products and servi…
Navigating Change: How to Adjust Your Collision Repair Business Plan During Market Shifts
Market fluctuations impact every industry, and collision repair is no exception. These shifts affect more than just supply chains and vehicle repair timelines—they also influence consumer spending ha…
